1. The Processing Time or Delivery Time would maybe delayed by some External Causes which are invalid in Helenebridal's Total Time Schedule(Processing time + Shipping time) and Return Policy, Such as: Order placed around Holidays, Traffic Control, Heavy Snow Storms, Serious Flood, Ice Disaster, Earthquake, Power Failure and Bulk Orders. We appreciated for all your understanding when we are in the above situation. Our staffs would try hard to let you know your order's status ASAP.
2. Due to longer customs clearance times,
Shipping times have been extended to a longer time for Brazil and
other destination in Latin America.
3. Customers who want to ship to Brazil and
Dominican Republic have to fill with
CPF/CNPJ No. when place an order.
4. Customers who have multi-items with
different Processing time in one order, Since we
typically ship orders in a single package, unless otherwise stated,
the total length of time it will take for you to receive your order
should be calculated using the the longest estimated time for items
in your order.