Helenebridal.com recognizes and respects the importance of
maintaining the privacy of our customers, Registered members and
you with the best products, efficient customer service, and timely
updates, we record variety of information from your visit to our
1. The personal information we may collect from you when you visit
our Website, respond to our emails, place orders via email or
contact us via telephone.
2. Why we collect it
3. How we collect it
4. How we use it
5. The choices you have regarding our use of personal information
you have provided.
use of our Website located at Helenebridal.com. Thank you for
accessing the website of Helenebridal(all reference to "us" and
"our" refer to Helenebridal.com). We respect your privacy and want
you to know about the policies we have in place to protect your
Why do we gather information?
Helenebridal.com gathers personal information to help improve our
products and customer service, to communicate with you, to process
your orders, to provide an enhanced and more personalized shopping
experience and to inform you, and your message recipients, of
special offers and discounts from us, our affiliated brands and
selected third parties.
What information do we gather?
We collect information through our Website, emails, online chatting,
including when you:
Place and order,
Participate in win our coupons, Promotions, chatting online,
Engage in other activities, services, products and resources we make
accessible to our customers, members or users.
Depending on how you are interact with us, we collect some or all
of the following types of information:
Your name, address, telephone number, email address,
Billing information (credit/debit card number, expiration date,
alternate or additional billing information and billing address),
Gender and birth date, if you choose,, or are otherwise required to,
enter such information,
Products purchased and occasion type (such as "wedding date"),
Any promotion or coupon code and related information
Message and receiver's names, addresses, telephone numbers and email
Information you provide to us may be collected by us even if an
order, Registration, or other process is started but not completed
or otherwise cancelled. Members may also add to their address book
the name, address and telephone number of friends or other persons
to whom they may wish to send gifts or expressions. Only members
have the right to view and edit their address book entries.
How we use "Cookies" and "Action Tags".
A "cookie" is a small data file sent to your browser from a web
that you are a prior customer. User or member and to provide certain
features to you. Most web browsers allow you to instruct the browser
certain aspects of the Helenebridal.com may not function properly.
We have relationships with third parties who may receive
non-personal information directly from the cookies placed by our
website on your computer to assist in analyzing our business and
Our website also uses a common web technology to anonymously track
purchase, usage and other web activity information. Action
tags(including third party tags) may be used to provide data to
third parties for tracking purposes. However, our website does not
use action tags to collect or transfer personal information.
How we use the information we collect
We use information we collect to communicate with you, to process
your orders, to provide an enhanced and more personalized shopping
experience, to inform you and your gift and message recipients of
offers and discounts from Helenebridal.com to enable you to receive
credits for purchases under loyalty or buying programs which you
have joined. In addition, we may make such information(except for
credit/debit card number and expiration date, unless you consent
otherwise), including aggregated information, available to selected
third parties including, but not limited to, those who share or rent
information for direct marketing purposes.
However, without your consent, we do not make your, or your goods or
message recipients'email addresses, available to "third parties" (as
that term is defined and limited below). In addition, you may
instruct that other personal information about you or your message
or gift recipients' that you have provided to us not be shared with
third parties by following the instructions in how to limit the Use
of Personal Information, below.
We may combine information we receive from you via our website,
emails, mail, and telephone with information from our third parties.
We use the combined information to enhance and personalize your
shopping experience with us and to communicate with you in
We reserve the right to disclose information you provide to us as
required by law, in response to legal process and law enforcement
requests and as necessary or appropriate, in our view, to operate
the website, process orders or Registrations, to conduct promotions
you participate in, and to protect the rights or property of the
Company, its users, customers, recipients, Members.(as these terms
How does Helenebridal.com use the personal information?
Internal Use: We use your personal information to process
your order and provide you with customer service. We may use your
personal information internally to collect general information about
visitors to this Site, improve Site content and layout, improve our
outreach, and market out services and products.
Communication with You: We will use your personal information
to communicate with you about our Site and your orders. All
customers must provide an email address to allow communication with
Helenebridal.com regarding orders placed. We may send you a
confirmation email after you Register with us as well as
service-related announcement as necessary (for example, temporary
suspension of service for maintenance.) You may also submit your
email address to request notification when we receive a new brand,
product style or product, or to sign up for our email newsletter and
special offers. You can unsubscribe or opt out of future emails at
any time (see the Opt out/ Correction section below for more
Does Helenebridal.com ever give out my personal information?
We sell Gowns, not information------- We do not sell, rent,
trade, license, or otherwise disclose your personal or financial
information to anyone, except in the following specific situations:
Third-Party service providers: Like most online retailers, we
sometimes use third-party service providers to perform specific
functions on our behalf. Any information disclosed to them is solely
to help in their provision of service. For example, we provide your
name, shipping address, email and phone number to partners such as
DHL and UPS in order to guarantee delivery of your orders, and we
may use relevant customer information in order to monitor the
quality of the third party's service.
Similarly, we must provide your credit card number to financial
services organizations such as credit card processors and issuers in
order to process payments. We protect all submissions of your credit
card number for authorization with state-of-the-art data encryption.
( More on this below in the Data Security Section.)
Legal requirement to disclose information: We may be required
to disclose information if subpoenaed, served with a court order or
requested by law-enforcement officials conducting investigations, or
if we are otherwise required by law to disclose such information. We
will also release personal information when necessary to protect our
example, we may share information to reduce the risk of fraud, or to
prevent fraud by users who attempt fraud or other illegal activity
on our Site.
Merger and/or sale of assets: We do not normally sell, trade
or rent personal information to other companies in the course of our
business. However, it is possible that we might acquire, merge with
or be acquired by another company, or that we might dispose of some
or all of our assets, in which case your personal information could
be disclosed to another company, subject to the Privacy Notice in
Non-personally identifiable information: We may share
information that does not identify you or any user, such as the
number of daily visitors to a particular page, or the size of an
order placed on a certain date, with third parties such as
How does Helenebridal.com secure information collected about me?
This Site incorporates physical, electronic, and administrative
procedures to safeguard the confidentiality of your personal
information, such as:
Safeguarding all financial transactions done through this Site with
Secure Sockets Layer ("SSL") encryption
Granting only employees who are providing a specific service access
to your personal information
Working only with third-party service providers who we believe
adequately secure all computer hardware.
While our business is designed with safeguarding your personal
information in mind, please remember that 100% security does not
presently exist anywhere, online or offline.
What choices do I have regarding Helenebridal.com' s collection
of my information?
You can choose to:
Correct or update your personal information
Stop receiving mail to your email address
Disable your account to prevent any future purchases through that
To correct or update your personal information, log in to my
accounts and submit a request through the online Customer Service.
To unsubscribe from emails you receive from Helenebridal, follow the
unsubscribe link at the bottom of the email and select the option
appropriate for you.
Are children allowed to use Helenebridal.com
We respect children's privacy. We do not knowingly or intentionally
collect personal information from children under age 13. Elsewhere
on this site, you have represented and warranted that you are either
18 years of age or are using the site with the supervision of a
parent or guardian.
If you are under the age of 13. please do not submit any personal
information to us, and rely on a parent or guardian to assist you
when using the site.
How does Helenebridal.com use and disclose information collected
from me offline
As Helenebridal.com collects most information through our site, this
We also protect all personal information that is collected from you
offline, such as through phone calls. If we contact you by telephone
regarding an order or payment, we will ask only for the personal
needed to place your order or resolve your issue. When we need to
store information related to an order, we enter it into our database
through SSL encryption (see the data security section above for more
This Policy does not attempt to cover all possible offline methods
of collecting or using personal information, however, we will treat
any offline collection, use, or disclosure of personal information
in a manner consistent with our online practices.
Where can I find updates to this policy?
To keep you informed of what information we collect, use, and
disclose, we will post any changes or updates to this Privacy Notice
on this site and encourage you to review this Privacy Notice from
time to time. Please contact us with any questions about the Privacy