Helene Bridal
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Home  / Privacy Policy

Privacy Policy

Helenebridal.com recognizes and respects the importance of maintaining the privacy of our customers, Registered members and users, and has established this Privacy Policy In order to provide you with the best products, efficient customer service, and timely updates, we record variety of information from your visit to our site. The purpose of this Privacy Policy is to inform you of:

1. The personal information we may collect from you when you visit our Website, respond to our emails, place orders via email or contact us via telephone.
2. Why we collect it
3. How we collect it
4. How we use it
5. The choices you have regarding our use of personal information you have provided.
This Privacy Policy is part of the Terms of Use, which governs your use of our Website located at Helenebridal.com. Thank you for accessing the website of Helenebridal(all reference to "us" and "our" refer to Helenebridal.com). We respect your privacy and want you to know about the policies we have in place to protect your personal information.

Why do we gather information?
Helenebridal.com gathers personal information to help improve our products and customer service, to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience and to inform you, and your message recipients, of special offers and discounts from us, our affiliated brands and selected third parties.

What information do we gather?
We collect information through our Website, emails, online chatting, including when you:
Place and order,
Participate in win our coupons, Promotions, chatting online, Registrations,
Engage in other activities, services, products and resources we make accessible to our customers, members or users.

Depending on how you are interact with us, we collect some or all of the following types of information:
Your name, address, telephone number, email address,
Billing information (credit/debit card number, expiration date, alternate or additional billing information and billing address),
Gender and birth date, if you choose,, or are otherwise required to, enter such information,
Products purchased and occasion type (such as "wedding date"),
Any promotion or coupon code and related information
Message and receiver's names, addresses, telephone numbers and email addresses, and
Other information you provide to us, including Terms of Use
Information you provide to us may be collected by us even if an order, Registration, or other process is started but not completed or otherwise cancelled. Members may also add to their address book the name, address and telephone number of friends or other persons to whom they may wish to send gifts or expressions. Only members have the right to view and edit their address book entries.

How we use "Cookies" and "Action Tags".
A "cookie" is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer. User or member and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the Helenebridal.com may not function properly.
We have relationships with third parties who may receive non-personal information directly from the cookies placed by our website on your computer to assist in analyzing our business and customers.
Our website also uses a common web technology to anonymously track purchase, usage and other web activity information. Action tags(including third party tags) may be used to provide data to third parties for tracking purposes. However, our website does not use action tags to collect or transfer personal information.

How we use the information we collect
We use information we collect to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience, to inform you and your gift and message recipients of offers and discounts from Helenebridal.com to enable you to receive credits for purchases under loyalty or buying programs which you have joined. In addition, we may make such information(except for credit/debit card number and expiration date, unless you consent otherwise), including aggregated information, available to selected third parties including, but not limited to, those who share or rent information for direct marketing purposes.

However, without your consent, we do not make your, or your goods or message recipients'email addresses, available to "third parties" (as that term is defined and limited below). In addition, you may instruct that other personal information about you or your message or gift recipients' that you have provided to us not be shared with third parties by following the instructions in how to limit the Use of Personal Information, below.

We may combine information we receive from you via our website, emails, mail, and telephone with information from our third parties. We use the combined information to enhance and personalize your shopping experience with us and to communicate with you in accordance with this Privacy Policy.

We reserve the right to disclose information you provide to us as required by law, in response to legal process and law enforcement requests and as necessary or appropriate, in our view, to operate the website, process orders or Registrations, to conduct promotions you participate in, and to protect the rights or property of the Company, its users, customers, recipients, Members.(as these terms are defined in the Terms of Use).

How does Helenebridal.com use the personal information?
Internal Use: We use your personal information to process your order and provide you with customer service. We may use your personal information internally to collect general information about visitors to this Site, improve Site content and layout, improve our outreach, and market out services and products.

Communication with You: We will use your personal information to communicate with you about our Site and your orders. All customers must provide an email address to allow communication with Helenebridal.com regarding orders placed. We may send you a confirmation email after you Register with us as well as service-related announcement as necessary (for example, temporary suspension of service for maintenance.) You may also submit your email address to request notification when we receive a new brand, product style or product, or to sign up for our email newsletter and special offers. You can unsubscribe or opt out of future emails at any time (see the Opt out/ Correction section below for more details).

Does Helenebridal.com ever give out my personal information?
We sell Gowns, not information------- We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone, except in the following specific situations:
Third-Party service providers: Like most online retailers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide your name, shipping address, email and phone number to partners such as DHL and UPS in order to guarantee delivery of your orders, and we may use relevant customer information in order to monitor the quality of the third party's service.
Similarly, we must provide your credit card number to financial services organizations such as credit card processors and issuers in order to process payments. We protect all submissions of your credit card number for authorization with state-of-the-art data encryption. ( More on this below in the Data Security Section.)

Legal requirement to disclose information: We may be required to disclose information if subpoenaed, served with a court order or requested by law-enforcement officials conducting investigations, or if we are otherwise required by law to disclose such information. We will also release personal information when necessary to protect our legal rights or enforce our Terms of Use and other agreements. For example, we may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our Site.

Merger and/or sale of assets: We do not normally sell, trade or rent personal information to other companies in the course of our business. However, it is possible that we might acquire, merge with or be acquired by another company, or that we might dispose of some or all of our assets, in which case your personal information could be disclosed to another company, subject to the Privacy Notice in effect.

Non-personally identifiable information: We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners.

How does Helenebridal.com secure information collected about me?
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as:
Safeguarding all financial transactions done through this Site with Secure Sockets Layer ("SSL") encryption
Granting only employees who are providing a specific service access to your personal information
Working only with third-party service providers who we believe adequately secure all computer hardware.
While our business is designed with safeguarding your personal information in mind, please remember that 100% security does not presently exist anywhere, online or offline.

What choices do I have regarding Helenebridal.com' s collection of my information?
You can choose to:
Correct or update your personal information
Stop receiving mail to your email address
Disable your account to prevent any future purchases through that account
To correct or update your personal information, log in to my accounts and submit a request through the online Customer Service.
To unsubscribe from emails you receive from Helenebridal, follow the unsubscribe link at the bottom of the email and select the option appropriate for you.

Are children allowed to use Helenebridal.com
We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this site, you have represented and warranted that you are either 18 years of age or are using the site with the supervision of a parent or guardian.
If you are under the age of 13. please do not submit any personal information to us, and rely on a parent or guardian to assist you when using the site.

How does Helenebridal.com use and disclose information collected from me offline
As Helenebridal.com collects most information through our site, this Privacy Policy applies only to online collection of personal information.
We also protect all personal information that is collected from you offline, such as through phone calls. If we contact you by telephone regarding an order or payment, we will ask only for the personal needed to place your order or resolve your issue. When we need to store information related to an order, we enter it into our database through SSL encryption (see the data security section above for more information).

This Policy does not attempt to cover all possible offline methods of collecting or using personal information, however, we will treat any offline collection, use, or disclosure of personal information in a manner consistent with our online practices.

Where can I find updates to this policy?
To keep you informed of what information we collect, use, and disclose, we will post any changes or updates to this Privacy Notice on this site and encourage you to review this Privacy Notice from time to time. Please contact us with any questions about the Privacy Policy.


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