Helene Bridal
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Home  / Return & Refund  / Order Cancellation before Shipping




Order Cancellation before Shipping

Many orders can be cancelled at no charge up until Processing. When your order process, you'll receive a Payment Confirmation Letter entitled "Got your payment to **** from HeleneBridal Service Center." in 12 hours after you payment, Orders that have already cut cannot be cancelled.

We understand that it is a very important undertaking to order a dress for your special occasion online, and our cancellation policy was created with bearing this in mind. Please refer to our Cancellation Policy below:
 
Since the Time
of Sending Confirmation Letter
 Each Prices

Processing time

Ship in 24
hours order
Rush order
 (in 7 working days)
Rush order
(in 14 working days)
Regular order / DIY order
Within 12 hours  Total Prices Refund 100% Refund 100% Refund 100% Refund 100%
12 - 24 hours  Dresses Price Refund 100% Refund 70% Refund 70% Refund 70%
 Shipping Cost Refund 100% Refund 100% Refund 100% Refund 100%
 Rush fee Refund 100% Refund 50% Refund 50% No Refund
 Plus-size fee Refund 100% No Refund Refund 50% Refund 100%
 Custom-size fee Refund 100% No Refund Refund 50% Refund 100%
After 24 hours, before shipping  Dresses Price - Refund 35% Refund 35% Refund 35%
 Shipping Cost - Refund 100% Refund 100% Refund 100%
 Rush fee - No Refund No Refund No Refund
 Plus-size fee - No Refund No Refund Refund 50%
 Custom-size fee - No Refund No Refund Refund 50%
After shipping

Once your order has been shipped, it can no longer be cancelled, Please refer to our Return Policy.

For free shipping and fee custom size orders, there won't be any shipping cost or custom size fee refunded.


Please note: Write to us by your Registered Email on our website to Cancel or Modify and tell us your Order No. in the email letter!

 

 

 


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