Guarantee & Warranty
Professional Care From Material to Shipment
While you are sitting in the comfort of your own office or home to
browsing on Helenebridal's grand range of products, we are already
busy selecting the best materials (fabrics, crystals, beads, lace,
sequins) at the best prices, Helenebridal.com works with the best
reputable and most trusted shipping couriers throughout China.
After a rigorous inspection and vetting process of the products we
offer shoppers unbeatable prices, good quality and best service. The
outcome is Customers can find most any styles at Helenebridal.com.
After checking the fabric quality from several suppliers,
Helenebridal.com selects the best materials (fabrics, crystals,
beads, lace, sequins) at the best prices. Helenebridal.com uses
solid and exquisite threads only to make comfortable dresses.
Processing Your Product:
After got your paid order,Helenebridal's representatives send the
order to our Manufacture Office, One employee reviews the details of
the order, checking for anything that might delay processing, while
another speeds off to pull the inventory from our shelves,
Meanwhile, an Email confirmation of your order will have already
arrived in your Inbox. For custom-order will be sent to our
Tailoring Group with designer in, they will tailor the dress
according to our Sample dress on Model by the best manufacturing
equipments, the well-processed dresses can always meet customers'
Testing Your Products:
All products go through an exhaustive QC procedure:
Everything is first routed to our International Distribution Center
where a highly-trained inspection team evaluates your products based
on strict protocols and inspection requirement.
Did we get your order right? Before we begin packing, we do a
thorough check to match orders correctly.
Our own Quality Control team then gives your product another
inspection, inside and out, following strict protocols and
Packing / Shipping:
Every dress of Helenebridal.com is packed well in the package
separately, avoiding products being scratched or ripped.
Helenebridal's packaging and delivery team runs like clockwork, even
if we do say so ourselves. Items are always carefully inspected for
any manufacturing and design defects before they are shipped off to
ensure that the item you fell in love with online is the item you
receive from our courier. Our team members check order slips with
the original online purchase confirmation, and then review the
product pulled from the shelf to make sure if checks out with the
Tracking Your Products:
Once your product leaves our doors, In the meanwhile, we will send
you tracking Number by Email named as "Delivery Confirmation", we
keep on tracking it until it reaches yours. Helenebridal's Customers
Service Team is always working behind the scenes to address your
every need and query. We track your shipments real-time, and are
available at your convenience to answer any questions, whether by
email, live chat, or over the phone. No matter the issue, we are
always here to serve you.