Helene Bridal
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Home  / Knowledge Base  / Guarantee & Warranty

Guarantee & Warranty

Professional Care From Material to Shipment
While you are sitting in the comfort of your own office or home to browsing on Helenebridal's grand range of products, we are already busy selecting the best materials (fabrics, crystals, beads, lace, sequins) at the best prices, Helenebridal.com works with the best reputable and most trusted shipping couriers throughout China.

After a rigorous inspection and vetting process of the products we offer shoppers unbeatable prices, good quality and best service. The outcome is Customers can find most any styles at Helenebridal.com.

Material Procurement:
After checking the fabric quality from several suppliers, Helenebridal.com selects the best materials (fabrics, crystals, beads, lace, sequins) at the best prices. Helenebridal.com uses solid and exquisite threads only to make comfortable dresses.

Processing Your Product:
After got your paid order,Helenebridal's representatives send the order to our Manufacture Office, One employee reviews the details of the order, checking for anything that might delay processing, while another speeds off to pull the inventory from our shelves, Meanwhile, an Email confirmation of your order will have already arrived in your Inbox. For custom-order will be sent to our Tailoring Group with designer in, they will tailor the dress according to our Sample dress on Model by the best manufacturing equipments, the well-processed dresses can always meet customers' demands.

Testing Your Products:
All products go through an exhaustive QC procedure:
Everything is first routed to our International Distribution Center where a highly-trained inspection team evaluates your products based on strict protocols and inspection requirement.
Did we get your order right? Before we begin packing, we do a thorough check to match orders correctly.
Our own Quality Control team then gives your product another inspection, inside and out, following strict protocols and requirements.

Packing / Shipping:
Every dress of Helenebridal.com is packed well in the package separately, avoiding products being scratched or ripped. Helenebridal's packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they are shipped off to ensure that the item you fell in love with online is the item you receive from our courier. Our team members check order slips with the original online purchase confirmation, and then review the product pulled from the shelf to make sure if checks out with the product listed.

Tracking Your Products:
Once your product leaves our doors, In the meanwhile, we will send you tracking Number by Email named as "Delivery Confirmation", we keep on tracking it until it reaches yours. Helenebridal's Customers Service Team is always working behind the scenes to address your every need and query. We track your shipments real-time, and are available at your convenience to answer any questions, whether by email, live chat, or over the phone. No matter the issue, we are always here to serve you.

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